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1. How long does it take to create a custom design?
Custom jewelry take a minimum of 15 business days. We recommend ordering no later than a month in advance if you have a strict timeline.
2. Can I put a rush on a custom order?
This is dependent on the design and specifications. Please submit your delivery deadline in your request form and we will confirm if it is possible.
3. Can you replicate a design from an image?
Creating an exact replicate is extremely difficult. However, we employ some of the most talented designers who create close-to-identical designs. The more images you submit illustrating the different angles of your desired jewelry, the better it will help us craft it.
4. Can you make a designer necklace?
We respect other jewelers' right to protect their intellectual property. We will not replicate any copyrighted designs as this would be deemed copyright infringement.
5. Can you make changes to my cad before the jewelry is cast into metal?
Absolutely! Before approving your CAD, you'll have the opportunity to make adjustments. Any major design changes are subject to additional fees and assessed on a case-by-case basis. However, these costs will be presented for approval prior to proceeding. Please note that additional design fees are non-refundable.
6. How much more is a custom necklace than a standard necklace?
A custom necklace does not necessarily cost more than a standard necklace. You can work one-on-one with your custom design specialist to create a design that fits within your budget. However, unlike standard necklaces, a custom necklace does incur a one-time CAD fee of $50.00USD.
7. Can I return or exchange my custom necklace?
Custom designed jewelry is final sale and not eligible for return or exchange.
8. Can I cancel my custom order after it has been placed?
We will refund your deposit if you cancel your order after your CAD has been received (approximately 5 business days from the time we receive your deposit). Please note that the one-time CAD fee of $50.00USD is non-refundable.
9. Do you only make custom necklaces?
No! Our custom design team can help you custom design any type of fine jewelry including engagement rings, wedding bands, everyday rings, necklaces, bracelets, earrings, and cufflinks!
10. How much does it cost to custom design a necklace?
Our custom designed rings typically start at $99.00USD.
11. Where are your custom designs made?
We proudly handcraft all fine jewelry within the United States using the finest precious metals and conflict-free gems.